Trouble receiving emails from Meistersystems
“>Not receiving emails from Meistersystems? We’re here to help! We’ve gathered some tips to help you find invitations to join workspaces and email notifications. Check your email settings Step 1: Make sure your email address is up to date From your desktop, click your profile picture in the top right. Select View profile from the menu. Check that your email address is correct. If you need to update it, click Edit Profile. Step 2: Allow emails from Meistersystems Ask your IT team if your email system is flagging Meistersystems emails. They may want to check that emails from firstname.lastname@example.org and email@example.com aren’t being blocked. Step 3: Check spam folders and other email filters Check your spam or junk folder, as well as any inbox filters, just in case emails from Meistersystems are being sent there by mistake. Troubleshoot specific emails Invitations Ask the sender to confirm that they sent your invite to the correct email address. They can always send you a new invitation if needed. Tip: Are you a Workspace Owner or Workspace Admin? You can view pending invitations at my.meistersystems.com/admin/invites. Click Invite People to send a new invite to the correct email address. Direct message and @mention notifications You’ll only get email notifications when you’re not active on the desktop app or browser. Email notifications are bundled and sent once every 15 minutes or hour to prevent overloading your inbox. Weekly update email Each week, Meistersystems sends an update email to Workspace Owners and Admins. If you’re not getting your update email, it may be due to one of these reasons: Your workspace has less than 4 members. Members have sent fewer than 100 messages in a given week. Still having trouble? Send us a note! We’re happy to help you troubleshoot.